You are the Microsoft 365 administrator for a company. A user experiences an issue with SharePoint Online. You need to resolve the issue. Which two options can you use? Each correct answer presents…

The correct answer is B. Contact Microsoft technical support by telephone. C. Create a new service request from the Microsoft 365 admin center. Support is available both online through the Microsoft 365 admin center and by telephone. https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service- description/support

Submitted by helene.fr· Mar 5, 2026Describe Microsoft 365 pricing, licensing, and support

Question

You are the Microsoft 365 administrator for a company. A user experiences an issue with SharePoint Online. You need to resolve the issue. Which two options can you use? Each correct answer presents a complete solution. (Choose two.)

Options

AGo to the SharePoint admin and create a support request.
BContact Microsoft technical support by telephone.
CCreate a new service request from the Microsoft 365 admin center.
DCreate a service request from the SharePoint portal.

How the community answered

(63 responses)

A
2% (1)
B
94% (59)
D
5% (3)

Explanation

Support is available both online through the Microsoft 365 admin center and by telephone. https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service- description/support

Topics

#Microsoft 365 support#service requests#admin center

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