MS-900 · Question #436
A company plans to implement Microsoft 365. The company requires a Microsoft service that provides the following: - Technical support - An assigned Customer Success Account Manager - Advisory…
The correct answer is C. Microsoft Unified support. This question tests knowledge of Microsoft support offerings and which plan includes an assigned Customer Success Account Manager (CSAM) along with advisory, technical, and training services.
Question
Options
- AMicrosoft Online Services Program
- BMicrosoft Cloud Solution Provider (CSP)
- CMicrosoft Unified support
How the community answered
(20 responses)- A5% (1)
- B20% (4)
- C75% (15)
Why each option
This question tests knowledge of Microsoft support offerings and which plan includes an assigned Customer Success Account Manager (CSAM) along with advisory, technical, and training services.
Microsoft Online Services Program is a licensing and purchasing program, not a support service that provides advisory support, a dedicated CSAM, or technical training.
Microsoft Cloud Solution Provider (CSP) is a licensing and reselling program that allows partners to sell Microsoft cloud services, but it does not itself provide the enterprise support features like an assigned CSAM, advisory support, or technical training described in the question.
Microsoft Unified Support is an enterprise-grade support plan that includes an assigned Customer Success Account Manager (CSAM), proactive advisory services, technical training, cloud assistance, and 24/7 technical support. It is specifically designed to help organizations plan, deploy, and optimize Microsoft cloud services like Microsoft 365 with dedicated, ongoing guidance.
Concept tested: Microsoft Unified Support plan features and services
Source: https://www.microsoft.com/en-us/msservices/unified-support-solutions
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