MS-900 Question #193: Real Exam Question with Answer & Explanation

Question

A company uses Microsoft 365. The company wants to create a chat bot for integration with Microsoft Teams. You need to identify a solution to create the chat bot. Which solution should you choose?

Options

• ARemote Assist
• BDynamics 365 Customer Service
• CPower Virtual Agent
• DDynamics 365 Guides

Explanation

To create a chat bot that integrates with Microsoft Teams in a Microsoft 365 environment, Power Virtual Agents is the purpose-built Microsoft solution for building no-code/low-code bots with native Teams integration.

Common mistakes.

• A. Remote Assist is a Microsoft mixed-reality application designed for remote collaboration using HoloLens or mobile devices, not for building chat bots.
• B. Dynamics 365 Customer Service provides customer support and case management capabilities, and while it includes some bot features, it is not the primary Microsoft solution for creating a custom Teams-integrated chat bot in a Microsoft 365 context.
• D. Dynamics 365 Guides is a mixed-reality application used to create step-by-step holographic work instructions, and has no chat bot creation functionality.

Concept tested. Creating chat bots integrated with Microsoft Teams

Reference. https://learn.microsoft.com/en-us/microsoft-copilot-studio/teams/fundamentals-what-is-copilot-studio-teams

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