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MS-900 · Question #100

You need to reduce the amount of time that the IT team spends on user support. What are three possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct…

The correct answer is B. Upgrade all client devices to Windows 10 C. Use Windows AutoPilot to deploy devices E. Deploy Microsoft Office 365 Professional Plus to all client devices. Reducing IT support time can be achieved by upgrading to a modern OS, automating device deployment, and standardizing productivity software across the organization.

Submitted by yuriko_h· Mar 5, 2026Describe Microsoft 365 apps and services

Question

You need to reduce the amount of time that the IT team spends on user support. What are three possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AEnable Microsoft Office 365 Customer Lockbox
  • BUpgrade all client devices to Windows 10
  • CUse Windows AutoPilot to deploy devices
  • DDeploy Microsoft MyAnalytics to devices
  • EDeploy Microsoft Office 365 Professional Plus to all client devices

How the community answered

(53 responses)
  • A
    8% (4)
  • B
    81% (43)
  • D
    11% (6)

Why each option

Reducing IT support time can be achieved by upgrading to a modern OS, automating device deployment, and standardizing productivity software across the organization.

AEnable Microsoft Office 365 Customer Lockbox

Microsoft Office 365 Customer Lockbox is a security and compliance feature that controls Microsoft engineer access to customer data, and does not reduce general user support time for the IT team.

BUpgrade all client devices to Windows 10Correct

Upgrading all client devices to Windows 10 reduces IT support overhead because Windows 10 offers improved security, automatic updates, better compatibility, and built-in management features that minimize user issues and troubleshooting time.

CUse Windows AutoPilot to deploy devicesCorrect

Windows AutoPilot automates the device provisioning and deployment process, allowing devices to be pre-configured and shipped directly to users with minimal IT intervention, significantly reducing the time IT spends setting up and deploying new devices.

DDeploy Microsoft MyAnalytics to devices

Microsoft MyAnalytics provides personal productivity insights to individual users about their work habits and does not reduce the IT team's user support burden.

EDeploy Microsoft Office 365 Professional Plus to all client devicesCorrect

Deploying Microsoft Office 365 ProPlus to all client devices standardizes the productivity suite across the organization, reducing compatibility issues and support calls related to different Office versions, and enabling automatic cloud-managed updates.

Concept tested: Microsoft 365 tools to reduce IT support overhead

Source: https://learn.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-overview?view=o365-worldwide

Topics

#IT support reduction#Windows 10#Windows Autopilot#Office 365 ProPlus

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