MS-721 Question #95: Real Exam Question with Answer & Explanation

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort. Solution: You configure the call queue to use a team and a channel. Does this meet the goal?

Options

• AYes
• BNo

Explanation

{"question_number": 9, "correct_answer": "A", "explanation": "Configuring a call queue to use a Teams team and channel is the correct solution and minimizes administrative effort. When a channel-based call queue is configured, the associated Teams channel becomes the shared workspace where all agents can see the call queue activity feed, call history, and shared transcribed voicemail messages-all within the familiar Teams interface they already use. Agents do not need separate tools or additional configuration. This approach leverages existing team membership for agent management and provides the shared visibility the question requires.", "generated_by": "claude-sonnet", "llm_judge_score": 3}

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