The sales department at your company needs to route a call to multiple users and have calls route differently after business hours. Which two features should you implement? Each correct answer present

The correct answer is A. auto attendants D. call queues. Call queues (D) distribute incoming calls to multiple agents simultaneously or in a defined order, satisfying the requirement to route calls to multiple users. Auto attendants (A) provide time-based routing-you configure business hours and after-hours call flows with different gr

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Question

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours. Which two features should you implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options

Aauto attendants
Bcaller ID policies
Ccalling policies
Dcall queues
Evoice routing policies

How the community answered

(60 responses)

A
80% (48)
B
10% (6)
C
3% (2)
E
7% (4)

Explanation

Call queues (D) distribute incoming calls to multiple agents simultaneously or in a defined order, satisfying the requirement to route calls to multiple users. Auto attendants (A) provide time-based routing-you configure business hours and after-hours call flows with different greetings, routing targets, or voicemail, satisfying the different-routing-after-hours requirement. Caller ID policies (B) affect outbound caller ID display, not inbound routing. Calling policies (C) control features like making calls or call forwarding, not inbound queue routing. Voice routing policies (E) govern which PSTN routes outbound calls use and do not affect inbound routing logic.

Topics

#Auto Attendant#Call Queue#Call Routing#Business Hours

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