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Microsoft

MS-721 · Question #41

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might h

The correct answer is B. No. Service numbers are a specific category of Teams phone numbers designed for shared resources such as auto attendants, call queues, and audio conferencing bridges - not for individual users. Ordering new service numbers would not give the acquired development team their existing D

Configure and manage Microsoft Teams Phone

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. Your company uses Microsoft Teams Calling Plans. The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities. You migrate the users to Teams. You need to ensure that the users have phone numbers. Solution: From the Microsoft Teams admin center, you place a new order for service numbers. Does this meet the goal?

Options

  • AYes
  • BNo

How the community answered

(54 responses)
  • A
    11% (6)
  • B
    89% (48)

Explanation

Service numbers are a specific category of Teams phone numbers designed for shared resources such as auto attendants, call queues, and audio conferencing bridges - not for individual users. Ordering new service numbers would not give the acquired development team their existing DID numbers, nor would it provide the right type of numbers for individual user assignment. Furthermore, ordering new numbers means users would receive different numbers, breaking continuity with their existing DIDs. The correct approach for users who already have DID numbers is to create a port order to transfer those existing numbers to Microsoft Teams. If the goal were simply to assign any phone numbers to new users (without preserving existing ones), the correct order type would be subscriber (user) numbers, not service numbers.

Topics

#Teams Calling Plans#Phone Number Management#Service Numbers#User DIDs

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