MS-721 · Question #41
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The correct answer is B. No. Service numbers are a specific category of Teams phone numbers designed for shared resources such as auto attendants, call queues, and audio conferencing bridges - not for individual users. Ordering new service numbers would not give the acquired development team their existing D
Question
Options
- AYes
- BNo
How the community answered
(54 responses)- A11% (6)
- B89% (48)
Explanation
Service numbers are a specific category of Teams phone numbers designed for shared resources such as auto attendants, call queues, and audio conferencing bridges - not for individual users. Ordering new service numbers would not give the acquired development team their existing DID numbers, nor would it provide the right type of numbers for individual user assignment. Furthermore, ordering new numbers means users would receive different numbers, breaking continuity with their existing DIDs. The correct approach for users who already have DID numbers is to create a port order to transfer those existing numbers to Microsoft Teams. If the goal were simply to assign any phone numbers to new users (without preserving existing ones), the correct order type would be subscriber (user) numbers, not service numbers.
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