MS-721 · Question #96
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might h
The correct answer is B. No. Group call pickup is a feature that allows users to answer calls ringing for other users in their pickup group-it is not a call queue feature and does not provide a shared interface for viewing call queue history or transcribed voicemail. It simply lets users pick up each other's
Question
Options
- AYes
- BNo
How the community answered
(23 responses)- A17% (4)
- B83% (19)
Explanation
Group call pickup is a feature that allows users to answer calls ringing for other users in their pickup group-it is not a call queue feature and does not provide a shared interface for viewing call queue history or transcribed voicemail. It simply lets users pick up each other's calls. To give support agents shared visibility into call queue history and shared transcribed voicemail with minimal administrative effort, the correct approach is to configure the call queue with a Teams team and channel (as shown in Question 9), not group call pickup.
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