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MS-720 · Question #18

Your company currently allows call park for all PSTN users. The call park policies are configured as shown in the exhibit. (Click the Exhibit tab.) You have a Microsoft 365 group named Help Desk…

The correct answer is B. In the Global (Org-wide default) policy, set Allow call park to Off. D. Assign Policy1 to the Help Desk group. F. Create a new call park policy named Policy1 and set Allow call park to On. B, D, F work together using Microsoft Teams' policy hierarchy: the Global (Org-wide default) policy applies to everyone who lacks a more specific assignment, so setting it to Off (B) immediately removes call park from all users without touching individual accounts. Creating…

Configure and manage Microsoft Teams Phone for voice users

Question

Your company currently allows call park for all PSTN users. The call park policies are configured as shown in the exhibit. (Click the Exhibit tab.) You have a Microsoft 365 group named Help Desk. You need to ensure that only the Help Desk group can use call park. The solution must minimize the number of policies and administrative effort. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Exhibit

MS-720 question #18 exhibit

Options

  • AAssign Policy2 to all users.
  • BIn the Global (Org-wide default) policy, set Allow call park to Off.
  • CCreate a new call park policy named Policy2 and set Allow call park to Off.
  • DAssign Policy1 to the Help Desk group.
  • EAssign the Global (Org-wide default) policy to the users in the Help Desk group.
  • FCreate a new call park policy named Policy1 and set Allow call park to On.

How the community answered

(27 responses)
  • A
    11% (3)
  • B
    78% (21)
  • C
    7% (2)
  • E
    4% (1)

Explanation

B, D, F work together using Microsoft Teams' policy hierarchy: the Global (Org-wide default) policy applies to everyone who lacks a more specific assignment, so setting it to Off (B) immediately removes call park from all users without touching individual accounts. Creating Policy1 with call park On (F) provides the targeted exception, and assigning it to the Help Desk group (D) grants only those members the capability - group assignment handles all current and future members automatically, minimizing ongoing admin effort.

Why the distractors fail:

  • C is redundant - the Global policy already serves as the "off" policy for everyone else, so creating a separate Policy2 with call park Off just adds an unnecessary policy to manage.
  • A compounds C's mistake by requiring you to assign Policy2 to every individual user, which is far more effort than modifying the one Global policy.
  • E would actually remove call park from Help Desk users, since after step B the Global policy has it disabled - the opposite of the goal.

Memory tip: Think "flip the default, carve out the exception." In Teams policy scenarios, always modify the Global policy to set the default you want for most users, then create a single targeted policy for the group that needs different behavior. This pattern - modify Global + create one policy + assign to group - is the minimum-effort solution the exam consistently rewards.

Topics

#Call Park Policies#Teams Policy Management#Policy Assignment#Microsoft 365 Groups

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