Your company has a Microsoft Teams Phone deployment that uses Direct Routing. A user named User1 reports that she cannot make calls because the dial pad is missing in Teams. You run the…

Question

Exhibit

Options

• ARun the Set-CsUser cmdlet and set the -EnterpriseVoiceEnabled parameter to $True.
• BRun the Set-CsUser cmdlet and specify the -onPremLineURI parameter.
• CAssign a Microsoft 365 Phone System license to User1.
• DRun the Set-CsUser cmdlet and specify the -LineURI parameter.
• ERun the Grant-CsOnlineVoiceRoutingPolicy cmdlet.

• A
  83% (38)
• B
  11% (5)
• C
  7% (3)

Explanation

For the dial pad to appear in Teams with Direct Routing, three things must be true simultaneously: the user must be Enterprise Voice enabled (A), have a phone number assigned via LineURI (D), and have an Online Voice Routing Policy that tells Teams how to route calls through the SBC (E). The exhibit from Get-CsOnlineUser likely shows all three of these are missing or misconfigured for User1.

Why B is wrong: -OnPremLineURI is used in hybrid scenarios where the user object is mastered on-premises Active Directory. For cloud-only Direct Routing users, -LineURI (option D) is the correct parameter.

Why C is wrong: The exhibit output from Get-CsOnlineUser would show the Phone System license is already assigned - the issue is configuration, not licensing. (If the license were missing, Teams wouldn't even recognize the user as voice-capable at all.)

Memory tip: Think of it as a three-legged stool - Enable (EnterpriseVoiceEnabled), Number (LineURI), Route (VoiceRoutingPolicy). Remove any one leg and the dial pad falls over. The exam loves testing that all three must be present together; knowing that onPremLineURI is only for hybrid users and that licensing is a prerequisite (not a fix) will help you eliminate B and C quickly.

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