MS-720 · Question #123
MS-720 Question #123: Real Exam Question with Answer & Explanation
The correct answer is A: Run the Set-CsUser cmdlet and set the -EnterpriseVoiceEnabled parameter to $True.. For the dial pad to appear in Teams with Direct Routing, three things must be true simultaneously: the user must be Enterprise Voice enabled (A), have a phone number assigned via LineURI (D), and have an Online Voice Routing Policy that tells Teams how to route calls through the
Question
Your company has a Microsoft Teams Phone deployment that uses Direct Routing. A user named User1 reports that she cannot make calls because the dial pad is missing in Teams. You run the Get-CsOnlineUser cmdlet and receive the output shown in the exhibit. Which three actions should you perform to ensure that the dial pad appears in the Teams client? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ARun the Set-CsUser cmdlet and set the -EnterpriseVoiceEnabled parameter to $True.
- BRun the Set-CsUser cmdlet and specify the -onPremLineURI parameter.
- CAssign a Microsoft 365 Phone System license to User1.
- DRun the Set-CsUser cmdlet and specify the -LineURI parameter.
- ERun the Grant-CsOnlineVoiceRoutingPolicy cmdlet.
Explanation
For the dial pad to appear in Teams with Direct Routing, three things must be true simultaneously: the user must be Enterprise Voice enabled (A), have a phone number assigned via LineURI (D), and have an Online Voice Routing Policy that tells Teams how to route calls through the SBC (E). The exhibit from Get-CsOnlineUser likely shows all three of these are missing or misconfigured for User1.
Why B is wrong: -OnPremLineURI is used in hybrid scenarios where the user object is mastered on-premises Active Directory. For cloud-only Direct Routing users, -LineURI (option D) is the correct parameter.
Why C is wrong: The exhibit output from Get-CsOnlineUser would show the Phone System license is already assigned - the issue is configuration, not licensing. (If the license were missing, Teams wouldn't even recognize the user as voice-capable at all.)
Memory tip: Think of it as a three-legged stool - Enable (EnterpriseVoiceEnabled), Number (LineURI), Route (VoiceRoutingPolicy). Remove any one leg and the dial pad falls over. The exam loves testing that all three must be present together; knowing that onPremLineURI is only for hybrid users and that licensing is a prerequisite (not a fix) will help you eliminate B and C quickly.
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