You have a Microsoft Teams Phone deployment that uses Direct Routing. You create a new Teams user named User1. You need to enable User1 as an agent in a call queue. What should you do first?

Question

Options

• AAssign a dial plan to User1.
• BAssign a phone number to User1.
• CEnable hosted voicemail for User1.
• DEnable Enterprise Voice for User1.

• A
  2% (1)
• B
  4% (2)
• C
  2% (1)
• D
  92% (49)

Explanation

Enabling Enterprise Voice is the prerequisite for any user to function as a call queue agent in Teams Phone with Direct Routing - without it, the user has no PSTN calling capability at all, making all other configuration steps meaningless. A (dial plan) is only needed when you need to normalize dialed numbers for routing; it's not a prerequisite for queue agent status. B (phone number) is not required for call queue agents - agents receive calls through the queue's number, not their own, so a personal number assignment is optional. C (hosted voicemail) is a feature layered on top of calling capability and has no bearing on enabling an agent.

Memory tip: Think of Enterprise Voice as the "master switch" - it must be flipped ON before any other Teams Phone feature (queues, dial plans, voicemail) can work for that user.

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