You have a Microsoft Teams Phone deployment. You are configuring emergency services for Direct Routing. You need to notify a group of users when an emergency number is dialed. What should you…

Question

Options

• Aan emergency calling policy
• Ba calling policy
• Can emergency call routing policy
• Da voice routing policy

• A
  85% (17)
• C
  10% (2)
• D
  5% (1)

Explanation

Emergency calling policies (option A) are specifically designed to handle notifications when emergency numbers are dialed - they let you define who gets notified (a security desk, for example), how they're notified, and what external number to call back, making them the correct tool for this scenario.

Option C (emergency call routing policy) controls where emergency calls are routed (which PSTN gateway or number), not who gets notified - a common trap on this exam. Option B (calling policy) governs general call features like call forwarding and voicemail, while option D (voice routing policy) determines which PSTN routes a user's outbound calls take - neither has anything to do with emergency notifications.

Memory tip: Think of the two emergency policies by their names - routing policy = routing the call out, calling policy = what happens during/around the call (including alerting people inside your org).

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