Microsoft
MB2-714 · Question #92
You manage a team of five customer service agents. You need to view all of the cases that were opened during the last seven days and to view all of the open activities. What should you do?
The correct answer is B. Perform an Advanced Find. See the full explanation below for the reasoning.
Question
You manage a team of five customer service agents. You need to view all of the cases that were opened during the last seven days and to view all of the open activities. What should you do?
Options
- ACreate a saved view.
- BPerform an Advanced Find.
- CView the Service Activity Volume report.
- DCreate a personal dashboard.
How the community answered
(50 responses)- A8% (4)
- B74% (37)
- C14% (7)
- D4% (2)
Community Discussion
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