Microsoft
MB2-714 · Question #91
You have three service level agreements (SLAs) configured as shown in the following table. SLA1 is the default SLA. You have a customer named Contoso, Ltd. You need to ensure that SLA3 always…
The correct answer is B. Create a routing rule. See the full explanation below for the reasoning.
Question
You have three service level agreements (SLAs) configured as shown in the following table. SLA1 is the default SLA. You have a customer named Contoso, Ltd. You need to ensure that SLA3 always applies to cases that are opened by Contoso. What should you do?
Exhibit
Options
- ATo SLA3, add an SLA item that has a Create Record action.
- BCreate a routing rule.
- CConfigure the default entitlement for Contoso.
- DTo SLA3, add an SLA item that has an Assign Record action.
How the community answered
(46 responses)- A7% (3)
- B83% (38)
- C2% (1)
- D9% (4)
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