Microsoft
MB2-714 · Question #91
MB2-714 Question #91: Real Exam Question with Answer & Explanation
Sign in or unlock MB2-714 to reveal the answer and full explanation for question #91. The question stem and answer options stay visible for context.
Question
You have three service level agreements (SLAs) configured as shown in the following table. SLA1 is the default SLA. You have a customer named Contoso, Ltd. You need to ensure that SLA3 always applies to cases that are opened by Contoso. What should you do?
Exhibit
Options
- ATo SLA3, add an SLA item that has a Create Record action.
- BCreate a routing rule.
- CConfigure the default entitlement for Contoso.
- DTo SLA3, add an SLA item that has an Assign Record action.
Unlock MB2-714 to see the answer
You've previewed enough free MB2-714 questions. Unlock MB2-714 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.