Microsoft
MB2-714 · Question #89
MB2-714 Question #89: Real Exam Question with Answer & Explanation
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Question
You need to apply service level agreements (SLAs) to all of the cases that have a service level of Gold. If a case fails to be resolved within 30 minutes, a manager must be notified by email. If the case fails to be resolved within two hours, an executive must be notified by email. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
Options
- ACreate one SLA that has one SLA item.
- BCreate two SLAs that each has two SLA items.
- CCreate two SLAs that each has one SLA item.
- DCreate one SLA that has two SLA items.
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