Microsoft
MB2-714 · Question #88
MB2-714 Question #88: Real Exam Question with Answer & Explanation
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Question
You have a Dynamics CRM organization that has one service level agreement (SLA) named SLA1. SLA1 is the default SLA. SLA1 is not associated to any entitlements. A user edits one of the SLA items in SLA1. You discover that SLA1 is no longer applied to cases. You need to identify the possible causes of the issue. What are two possible causes? Each correct answer presents a complete solution.
Options
- AThe SLA type of SLA1 is set to Standard.
- BSLA1 is paused.
- CA default SLA is missing.
- DSLA1 is not activated.
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