Microsoft
MB2-714 · Question #73
MB2-714 Question #73: Real Exam Question with Answer & Explanation
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Question
Your company has a Dynamics CRM organization. The company offers the following four support agreement levels from which customers can choose: - None - Silver - Gold - Platinum When a customer requires service, the customer sends an email message to a generic queue named Support. You need to configure the organization to meet the following requirements: - A case must be created automatically for every message sent to the Support queue by an existing customer. - If the customer has a support agreement, the case must be sent to the queue that corresponds the customer's support agreement level. AM other cases must remain in the Support queue. Which two actions should you perform? Each correct answer presents part of the solution.
Options
- ACreate one routing rule set that has one rule item defined for each support agreement level.
- BCreate one routing rule set for each support agreement level.
- CCreate an automatic record creation and update rule that has the source type set to Email and the
- DCreate four automatic record creation and update rules. Configure each rule to have a Source
- ECreate an automatic record creation and update rule that has the source type set to Email and the
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