Microsoft
MB2-714 · Question #69
You use the interactive service hub for knowledge articles. A customer service representative creates a new article. Other customer service representatives report that they fail to find the article…
The correct answer is D. Create the article in the Dynamics CRM knowledge base. See the full explanation below for the reasoning.
Question
You use the interactive service hub for knowledge articles. A customer service representative creates a new article. Other customer service representatives report that they fail to find the article in the interactive service hub. You need to ensure that all of the customer service representatives can find the article. What should you do?
Options
- ASend the customer service representatives the public URL for the article by email.
- BHave a manager approve the article.
- CIncrement a major version number.
- DCreate the article in the Dynamics CRM knowledge base.
How the community answered
(42 responses)- A2% (1)
- B10% (4)
- C17% (7)
- D71% (30)
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