Microsoft
MB2-714 · Question #68
MB2-714 Question #68: Real Exam Question with Answer & Explanation
The correct answer is A. the Help Desk team. See the full explanation below for the reasoning.
Question
A user named User1 creates a new case for a customer. The case is assigned to a queue named Help Desk. A user named User2 claims the case from the queue and resolves the case. The customer reports that the issue still exists. A user named User3 reopens the case. You need to identify the current owner of the case. Who should you identify?
Options
- Athe Help Desk team
- BUser1
- CUser2
- DUser3
Community Discussion
No community discussion yet for this question.