Microsoft
MB2-714 · Question #68
A user named User1 creates a new case for a customer. The case is assigned to a queue named Help Desk. A user named User2 claims the case from the queue and resolves the case. The customer reports…
Sign in or unlock MB2-714 to reveal the answer and full explanation for question #68. The question stem and answer options stay visible for context.
Question
A user named User1 creates a new case for a customer. The case is assigned to a queue named Help Desk. A user named User2 claims the case from the queue and resolves the case. The customer reports that the issue still exists. A user named User3 reopens the case. You need to identify the current owner of the case. Who should you identify?
Options
- Athe Help Desk team
- BUser1
- CUser2
- DUser3
Unlock MB2-714 to see the answer
You've previewed enough free MB2-714 questions. Unlock MB2-714 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.