Microsoft
MB2-714 · Question #35
You have a routing rule set that routes cases to various queues. The rule set is activated. You need to identify in which scenarios the routing rule will be applied to a case. Which three scenarios…
The correct answer is A. when multiple cases are selected and Apply Routing Rule is clicked. B. when a new case is created by using an Automatic Record Creation Rule. D. when Save 81 Route is clicked from within a record. See the full explanation below for the reasoning.
Question
You have a routing rule set that routes cases to various queues. The rule set is activated. You need to identify in which scenarios the routing rule will be applied to a case. Which three scenarios should you Identify? Each correct answer presents a complete solution.
Options
- Awhen multiple cases are selected and Apply Routing Rule is clicked.
- Bwhen a new case is created by using an Automatic Record Creation Rule.
- Cwhen the record is assigned to a new user.
- Dwhen Save 81 Route is clicked from within a record.
- Ewhen a new case is created manually and Save is clicked from within the case.
How the community answered
(27 responses)- A78% (21)
- C7% (2)
- E15% (4)
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