Microsoft
MB2-714 · Question #34
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You are working with a customer to resolve an issue. You need to provide the customer with an article from…
The correct answer is A. From the article, click Email a Link. See the full explanation below for the reasoning.
Question
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You are working with a customer to resolve an issue. You need to provide the customer with an article from the knowledge base. What should you do?
Options
- AFrom the article, click Email a Link.
- BFrom the article, click Share.
- CFrom the article, click Copy a link.
- DCreate an email and click Insert Article.
How the community answered
(39 responses)- A77% (30)
- B3% (1)
- C8% (3)
- D13% (5)
Community Discussion
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