Microsoft
MB2-714 · Question #22
You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB…
The correct answer is B. entitlements. See the full explanation below for the reasoning.
Question
You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB. You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products. What should you use?
Options
- Arouting rules
- Bentitlements
- Cservice level agreements (SLAs)
- Dparent-child inheritance rules
How the community answered
(29 responses)- A10% (3)
- B83% (24)
- C3% (1)
- D3% (1)
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