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Microsoft

MB2-714 · Question #22

MB2-714 Question #22: Real Exam Question with Answer & Explanation

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Question

You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB. You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products. What should you use?

Options

  • Arouting rules
  • Bentitlements
  • Cservice level agreements (SLAs)
  • Dparent-child inheritance rules

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