Microsoft
MB2-714 · Question #21
You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA. What should you identify?
The correct answer is D. The failure time is tracked. See the full explanation below for the reasoning.
Question
You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA. What should you identify?
Options
- AThe SLA can be paused-
- BThe status can be tracked directly from the case form .
- CActions can be triggered based on specific success catena .
- DThe failure time is tracked .
How the community answered
(26 responses)- A4% (1)
- B8% (2)
- C12% (3)
- D77% (20)
Community Discussion
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