Microsoft
MB2-714 · Question #18
MB2-714 Question #18: Real Exam Question with Answer & Explanation
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Question
You create a new case that is associated to a service level agreement (SLA). You need to identify what occurs when the case is placed on hold. What should you identify?
Options
- AAn automatic notification is sent to the manager of the user who placed the case on hold.
- BAn automatic notification is sent to the customer who initiated the case.
- CThe time calculations for the Key Performance Indicators (KPIs) are paused.
- DUsers are prevented from editing the case record until the On Hold status changes.
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