Microsoft
MB2-714 · Question #17
MB2-714 Question #17: Real Exam Question with Answer & Explanation
The correct answer is A. Change the Decrease Remaining On setting.. See the full explanation below for the reasoning.
Question
You have an entitlement that allows 15 cases to be opened by phone. After the 15 cases are opened by phone, you discover that additional cases are being opened by using email, the Internet and Facebook. You need to ensure that cases can be submitted for the entitlement only by using the phone. What should you do?
Options
- AChange the Decrease Remaining On setting.
- BAdd entitlement channels that have a total term of 0.
- CCreate a routing rule.
- DSet the default entitlement.
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