You implement the Unified Service Desk (USD). You plan to implement a window navigation rule. Which two statements are true? Each answer represents a complete solution.

The correct answer is B. Rules are evaluated based on the order number, D. You must configure default rules so that they are evaluated first. https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/use-window-navigation-rules- unified-service-desk?view=dynamics-usd- 4.1#:~:text=Window%20navigation%20rules%20in%20Unified%20Service%20Desk%20are%20e xecuted%20in,which%20the%20control%20might%20appear

implement multi-session experiences for Customer Service

Question

Exhibit

Options

AYou must populate the form and entity or URL fields for specific rules.
BRules are evaluated based on the order number,
CYou must use the display name to reference the entity in the rule.
DYou must configure default rules so that they are evaluated first

How the community answered

(27 responses)

A
7% (2)
B
78% (21)
C
15% (4)

Explanation

https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/use-window-navigation-rules- unified-service-desk?view=dynamics-usd- 4.1#:~:text=Window%20navigation%20rules%20in%20Unified%20Service%20Desk%20are%20e xecuted%20in,which%20the%20control%20might%20appear

Topics

#Unified Service Desk#window navigation rules#USD rule evaluation

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