You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?

The correct answer is A. Merge peer branches to a single stage when merging branches.. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance- business-process-flows-branching

Manage cases in Customer Service

Question

Options

AMerge peer branches to a single stage when merging branches.
BSpan the process across 10 unique entities.
CCombine multiple conditions in a rule by using both the AND and OR operators.
DUse 40 steps per stage.

How the community answered

(58 responses)

A
74% (43)
B
9% (5)
C
3% (2)
D
14% (8)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance- business-process-flows-branching

Topics

#business process flow#branch merging#BPF constraints#stage design

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