MB-230 · Question #403
A company administrator is setting up Dynamics 365 Omnichannel for Customer Service. The administrator is unable to complete the setup due to insufficient permissions. You need to ensure that the admi
The correct answer is A. Dynamics 365 Global Administrator D. Dynamics 365 System Administrator E. Read-write access to the Client Access License. Provision Omnichannel for Customer Service Ensure that the provisioning user has the following permissions: - Microsoft 365 Global Admin role. - Dynamics 365 System Administrator role on the root business unit for your organization. - Read-Write access in the Client Access Licens
Question
A company administrator is setting up Dynamics 365 Omnichannel for Customer Service. The administrator is unable to complete the setup due to insufficient permissions. You need to ensure that the administrator can complete the setup. Which three security settings should you assign to the administrator? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ADynamics 365 Global Administrator
- BRead access to the Client Access License
- CPower Platform Admin role
- DDynamics 365 System Administrator
- ERead-write access to the Client Access License
How the community answered
(23 responses)- A74% (17)
- B17% (4)
- C9% (2)
Explanation
Provision Omnichannel for Customer Service Ensure that the provisioning user has the following permissions: - Microsoft 365 Global Admin role. - Dynamics 365 System Administrator role on the root business unit for your organization. - Read-Write access in the Client Access License Information (CAL). https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license
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