MB-230 · Question #272
A company uses Omnichannel for Customer Service. The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session. You need to…
The correct answer is B. Queues C. Azure Application ID E. Chatbot. CE: Prerequisites Before you integrate Power Virtual Agents bots in Omnichannel for Customer Service, check the Azure Application ID -You'll need an application registered on the Azure portal before connecting to Omnichannel for Customer Service. Bot -You must have a…
Question
A company uses Omnichannel for Customer Service. The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session. You need to set up the prerequisites for the Power Virtual Agents. Which three technologies should you set up? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AWork stream
- BQueues
- CAzure Application ID
- DChat widget
- EChatbot
How the community answered
(35 responses)- A6% (2)
- B83% (29)
- D11% (4)
Explanation
CE: Prerequisites Before you integrate Power Virtual Agents bots in Omnichannel for Customer Service, check the * Azure Application ID -You'll need an application registered on the Azure portal before connecting to Omnichannel for Customer Service. * Bot -You must have a pre-configured bot that can integrate with Omnichannel for Customer * Product licenses -You need a product license for Power Virtual Agents * Role -You must have the Omnichannel administrator role. B: In Omnichannel Administration, after the Power Virtual Agents bot is created and configured to work with Omnichannel for Customer Service, you can configure it to hand off conversations to queues. To receive incoming messages, you must add the bot to at least one queue. https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
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