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Microsoft

MB-230 · Question #237

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might…

The correct answer is B. No. You've hit your limit · resets 4am (America/New_York)

Manage cases in Customer Service

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company uses Dynamics 365 Customer Service Hub. Customer service representatives must be able to perform a relevance search on name, phone number, email, and queue. A customer service representative is not able to perform a relevance search for emails. You need to ensure that the customer service representative can perform relevance searches for email addresses. Solution: Enable smart matching. Does the solution meet the goal?

Options

  • AYes
  • BNo

How the community answered

(34 responses)
  • A
    24% (8)
  • B
    76% (26)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#relevance search#queue search#Customer Service Hub#search configuration

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