Microsoft
MB-230 · Question #236
Drag and Drop Question You are a Dynamics 365 administrator. You want to set up a child/parent relationship for cases so that the child case inherits different fields from the parent case. You need…
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Manage cases in Customer Service
Question
Drag and Drop Question You are a Dynamics 365 administrator. You want to set up a child/parent relationship for cases so that the child case inherits different fields from the parent case. You need to set up the appropriate child/parent relationship. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
Select the attributes that the child case will inherit from the parentChoose Service Configuration SettingsChoose Customizations from SettingsChoose Service Management from SettingsChoose Parent and Child case settings
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Topics
#parent-child cases#case inheritance#service management#case configuration
