MB-230 Question #137: Real Exam Question with Answer & Explanation

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2. You need to set up the queues to meet the following requirements: - Users must have their own queues that no one else can access. - Users must not be able to view each other's queue. - Users must be able to work from the support queue. Solution: - Set up each user queue to be private. - Set up level1 and level2 queues to be public and add applicable members. - Set up the support queue to be private. Does the solution meet the goal?