What is known as a temporary solution that enables the user to continue working?

Question

Options

• AKnown Error
• BRequest For Change (RFC)
• CService Request
• DWorkaround

• A
  15% (4)
• B
  7% (2)
• C
  4% (1)
• D
  74% (20)

Explanation

Workaround (D) is the defined term for a temporary fix that reduces or eliminates the impact of a problem or incident, allowing users to keep working while a permanent solution is being developed - this is core ITIL vocabulary.

Why the others are wrong:

• A. Known Error - a problem that has a documented root cause and/or workaround; it's the state the problem is in, not the temporary fix itself
• B. Request For Change (RFC) - a formal proposal to change something in the IT environment; it's about change management, not incident recovery
• C. Service Request - a user request for information, advice, or a standard change (like a password reset); unrelated to fixing disruptions

Memory tip: Think of a workaround like a detour sign on a road - it's not a permanent road fix, but it keeps traffic moving until the real repair is done. The "work" in workaround literally means you can keep working.

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