EXIN
ITSM20F · Question #35
ITSM20F Question #35: Real Exam Question with Answer & Explanation
The correct answer is B. because this means the incident can be resolved more quickly. See the full explanation below for the reasoning.
Question
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
Options
- Abecause this is part of the IT Service Management model
- Bbecause this means the incident can be resolved more quickly
- Cbecause this allows incidents to be better tracked
- Dbecause otherwise Problem Management cannot work
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