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ITSM20F · Question #35
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
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Resolution processes
Question
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
Options
- Abecause this is part of the IT Service Management model
- Bbecause this means the incident can be resolved more quickly
- Cbecause this allows incidents to be better tracked
- Dbecause otherwise Problem Management cannot work
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Topics
#incident management#known error#resolution speed#problem management