EXIN
ITSM20F.EN · Question #15
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
The correct answer is B. Before the breach. You've hit your weekly limit · resets 5am (America/New_York)
Service delivery processes
Question
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
Options
- AAfter the breach
- BBefore the breach
- CDuring service reporting
- DNever
How the community answered
(65 responses)- A9% (6)
- B72% (47)
- C3% (2)
- D15% (10)
Explanation
You've hit your weekly limit · resets 5am (America/New_York)
Topics
#Service Level Management#SLA breach#customer communication#proactive notification
Community Discussion
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