BCS-ISEB
ITILF2011 · Question #89
Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for…
The correct answer is A. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for completion of the actions 4. Complaints procedures
Options
- A1, 2 and 3 only
- BAll of the above
- C1 and 3 only
- D2 and 4 only
How the community answered
(39 responses)- A79% (31)
- B10% (4)
- C5% (2)
- D5% (2)
Community Discussion
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