Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2. Virtual service desk 3. IT help desk 4. Follow the sun

The correct answer is A. 1, 2 and 4 only. See the full explanation below for the reasoning.

Question

Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2. Virtual service desk 3. IT help desk 4. Follow the sun

Options

A1, 2 and 4 only
B2, 3 and 4 only
C1, 3 and 4 only
D1, 2 and 3 only

How the community answered

(44 responses)

A
82% (36)
B
11% (5)
C
5% (2)
D
2% (1)

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