BCS-ISEB
ITILF2011 · Question #70
ITILF2011 Question #70: Real Exam Question with Answer & Explanation
The correct answer is D. The service knowledge management system (SKMS). See the full explanation below for the reasoning.
Question
Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels
Options
- AThe forward schedule of change
- BThe service portfolio
- CA configuration management database (CMDB)
- DThe service knowledge management system (SKMS)
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