BCS-ISEB
ITILF2011 · Question #70
Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels
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Question
Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels
Options
- AThe forward schedule of change
- BThe service portfolio
- CA configuration management database (CMDB)
- DThe service knowledge management system (SKMS)
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