BCS-ISEB
ITILF2011 · Question #504
ITILF2011 Question #504: Real Exam Question with Answer & Explanation
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Question
What is the CORRECT definition of service management?
Options
- AA set of specialized assets for transitioning services into the live operational environment
- BA set of specialized organizational capabilities for delivering value to customers in the form of
- CA groupof events that meet the demand from customers for services that they receive
- DA group of people that manages services to fulfil the needs of users and customers
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