Which of the following is the best definition of IT service management?

Question

Options

• AAn internal service provider that is embedded within a business unit
• BA complete set of all the documentation required to deliver world class services to customers
• CTechnical implementation of supporting IT infrastructure components
• DThe implementation and management of quality IT services that meet business needs

• A
  18% (4)
• B
  5% (1)
• C
  5% (1)
• D
  73% (16)

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