Which of the following is an example of proactive problem management?

Question

Options

• AAutomated detection of an infrastructure or application fault, using event/alert tools automatically
• BAnalysis of an incident by a technical support group which revels that an underlying problem
• CSuspicion or detection of a cause of one or more incidents by the service desk
• DTrending of historical incident records to identify one or more underlying causes

• A
  12% (4)
• B
  79% (27)
• C
  3% (1)
• D
  6% (2)

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