BCS-ISEB
ITILF2011 · Question #480
ITILF2011 Question #480: Real Exam Question with Answer & Explanation
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Question
Which statement about the known error database (KEDB) is CORRECT?
Options
- AIt is maintained by the service desk and updated with the details of each new incident
- BIt is a part of the configuration management database (CMDB) and contains workarounds
- CIt is maintained by problem management and is used by the service desk to help resolve
- DIt is maintained by incident management and contains solutions to be implemented by problem
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