BCS-ISEB
ITILF2011 · Question #466
ITILF2011 Question #466: Real Exam Question with Answer & Explanation
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Question
Which statement BEST describes the value of service strategy to the business?
Options
- AIt allows higher volumes of successful change
- BIt reduces unplanned costs through optimized handling of service outages
- CIt reduces the duration and frequency of service outages
- DIt enables the service provider to understand what levels of service will make their customers
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