Which three types of metric support Continual Service Improvement (CSI) activities?

Question

Options

• ATechnology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
• BProcess metrics, software metrics and financial metrics
• CTechnology metrics, process metrics and service metrics
• DService metrics, technology metrics and Key Performance Indicator (KPI) metrics

• A
  15% (6)
• B
  3% (1)
• C
  75% (30)
• D
  8% (3)

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