BCS-ISEB
ITILF2011 · Question #442
ITILF2011 Question #442: Real Exam Question with Answer & Explanation
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Question
What should be documented as part of every process?
Options
- AThe process owner, process policy and set of process activities
- BThe service owner, service level agreement and set of process procedures
- CThe policy owner, operational level agreement and set of process steps
- DThe service manager, service contract and set of work instructions
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