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ITILF2011 · Question #442

What should be documented as part of every process?

The correct answer is D. The service manager, service contract and set of work instructions. See the full explanation below for the reasoning.

Question

What should be documented as part of every process?

Options

  • AThe process owner, process policy and set of process activities
  • BThe service owner, service level agreement and set of process procedures
  • CThe policy owner, operational level agreement and set of process steps
  • DThe service manager, service contract and set of work instructions

How the community answered

(49 responses)
  • A
    8% (4)
  • B
    6% (3)
  • C
    2% (1)
  • D
    84% (41)

Community Discussion

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