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ITILF2011 · Question #435

What does the continual service improvement (CSI) approach enable a business to achieve?

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Question

What does the continual service improvement (CSI) approach enable a business to achieve?

Options

  • AIt keeps the communication going within the business
  • BIt helps the business in making decisions on improvement initiatives
  • CIt helps the stakeholders understand their customers
  • DIt dictates the way the business interacts with external suppliers

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