BCS-ISEB
ITILF2011 · Question #43
Where would you expect incident resolution targets to be documented?
The correct answer is A. A service level agreement (SLA). See the full explanation below for the reasoning.
Question
Where would you expect incident resolution targets to be documented?
Options
- AA service level agreement (SLA)
- BA request for change (RFC)
- CThe service portfolio
- DA service description
How the community answered
(67 responses)- A76% (51)
- B6% (4)
- C13% (9)
- D4% (3)
Community Discussion
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