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ITILF2011 · Question #428

Service Acceptance criteria are used to?

The correct answer is C. Ensure delivery and support of a service. See the full explanation below for the reasoning.

Question

Service Acceptance criteria are used to?

Options

  • AEnsure the design stage of the Lifecycle
  • BEnsure Portfolio Management is in place
  • CEnsure delivery and support of a service
  • DEnsure service Key Performance Indicators (KPIs) are reported

How the community answered

(49 responses)
  • A
    12% (6)
  • B
    2% (1)
  • C
    78% (38)
  • D
    8% (4)

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Full ITILF2011 Practice