BCS-ISEB
ITILF2011 · Question #415
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
The correct answer is D. Demand Management. See the full explanation below for the reasoning.
Question
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
Options
- AService Portfolio Management
- BService Level Management
- CComponent Capacity Management
- DDemand Management
How the community answered
(24 responses)- A8% (2)
- B17% (4)
- C4% (1)
- D71% (17)
Community Discussion
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