BCS-ISEB
ITILF2011 · Question #413
ITILF2011 Question #413: Real Exam Question with Answer & Explanation
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Question
The BEST description of the purpose of Service Operation is?
Options
- ATo decide how IT will engage with suppliers during the Service Management Lifecycle
- BTo proactively prevent all outages to IT Services
- CTo deliver and support IT Services at agreed levels to business users and customers
- DTo design and build processes that will meet business needs
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